Frequently Asked Questions

Order Processing

How long until my order ships?

Orders may take anywhere from 2-4 days to process before being shipped.

Please take note that orders may also take a bit longer to process during busy times including during sales.

Shipping

How long does shipping take?

Shipping takes anywhere from 2-5 days depending on where in the United States you are located.

How do you ship your products?

We ship via USPS Priority or UPS Ground depending on the size of the order.

What do I do if I receive damaged product?

Email us at orders@americantuna.com and let us know the issue and send pictures of the damage. Then we will either replace the product or add a credit on your account for you to use on your next order.

Will I receive a tracking number with my order?

Yes, once your order has been fully processed a tracking number will be automatically emailed to you.

Refunds & Exchanges

Do you offer refunds or exchanges?

We stand behind our products and want you to be happy with every purchase you make. Should anything be wrong with your order, we offer refunds and exchanges within 30 days of purchase.

We typically require products be in their original packaging, unused, and in the same condition you received them in to be eligible for a refund or exchange. In certain cases, we may accept photos or other proof to establish eligibility for a refund or exchange.

What if I don't have the original packaging?

Any refunds or exchanges for products not in their original packaging, unused, and in the same condition you received them are solely at the discretion of American Tuna.

We require proof of purchase to return any item for an exchange or refund.

How do I make an exchange?

If you are unhappy with your purchase for any reason, please contact us within 30 days of your purchase. You can email us at orders@americantuna.com, or call us at (866) 817-0497.

When you contact us, we will generate a shipping label and email it to you, or otherwise arrange return shipping with you. We will cover the cost of return shipping so long as you contact us to arrange it.

What is your return address?

Please ship returns to us at:

American Tuna
Attn: Returns
995 Bay Boulevard Ste 106
Chula Vista, CA 91911

How long will my return take?

Your return delivery can take up to two weeks to arrive at our facilities, and it may take several additional days for us to process your return.

Once we have processed your return, we will issue your exchange or refund promptly.

How will I receive my return?

For refunds: We will refund the purchase price to the original form of payment for eligible refund claims. Please be patient, refunds may take several days to post to your account.

For exchanges: We will ship your exchanged product(s) according to our normal shipping procedures. You should receive a confirmation email with further information once the exchange order has been processed (shipping is on us).

Sale and clearance itemsItems purchased with a promo code or “on sale” will be refunded at the purchase price paid. Items sold on clearance are final sale and are not eligible for refunds or exchanges.

Do you accept returns on gifts?

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you. 

Please note: a gift receipt or similar proof is required, you may need to contact the gift giver and have them request a refund or exchange if our product(s) were not shipped directly to you from us. No matter what, please feel free to contact us with any questions or concerns and we will do our best to assist you.

Why was my refund/exchange not accepted?

Suspicious refund/exchange requests

We reserve the right to refuse a refund or exchange request if we suspect it to be fraudulent, abusive, or unduly repetitive.

Products

Where are your products canned/processed?

All of our American Tuna and American Salmon are processed in the United States, specifically in Bellingham, WA, Charleston, OR, and Alaska.

What is the Shelf Life of American Tuna products?

The shelf life of our canned tuna and salmon is 5 years

What testing is performed on American Tuna products?

American Tuna products are tested for nutrition, mercury & radiation.

Does American Tuna have mercury?

American Tuna contains untraceable levels of mercury and naturally high levels of selenium that counteracts mercury.

Where is American Tuna caught?

American Tuna is caught in the Pacific Northwest Pole & Line Fishery

Is American Tuna a good source of Omega 3?

Yes, American Tuna contains 8000-10000 mgs of omega 3 per can

Why do American Tuna products say not to drain?

Our tuna is prepared using a premium raw pack method, which means we place sashimi-grade loins in the can before cooking. This process allows the tuna to cook in its own natural juices, preserving 100% of the beneficial omega-3 oils. These natural oils act as a preservative, extending shelf life to 5 years while maintaining optimal nutritional value. For the best flavor and health benefits, we recommend consuming both the tuna and its natural oils.

What is the difference between farm raised tuna and wild caught tuna?

Wild Caught - Fish Caught in natural habitat, Consume natural food sources, Fish thrive in natural environment, Lower in natural fat, Higher in Iron, Potassium and Calcium, Firm texture, High protein source

Farm Raised - Fish live in pens or tanks, controlled diet or fish feed, limited movement, higher in fat, lower in minerals, soft texture, cause pollution including diseases and parasites

What Makes American Tuna different from other tuna brands?

American Tuna distinguishes itself through our comprehensive commitment to quality, sustainability, and American values. Our tuna is both caught and processed entirely within the United States, directly supporting small-scale fishing communities and processors. We employ a premium raw pack method that preserves 100% of the natural omega-3 oils, eliminating the need to drain and maximizing nutritional benefits. Our rigorous standards are verified through MSC Certification with annual audits, while our complete traceability system ensures transparency from boat to can. Our environmentally responsible one-hook, one-line, one-fish approach eliminates bycatch concerns, complemented by private mercury and radiation testing that exceeds industry requirements. We maintain a zero-waste philosophy by utilizing 100% of each fish. Finally, since our tuna comes from the North Pacific fishery, we provide all U.S. consumers with a truly local, sustainable seafood option.

Where can I buy American Tuna?

Whole Foods Nationally, Erewhon, Jimbos, Dekalb Famers Market, Natural Grocers, Good Earth Natural Foods, Good Eggs, Primal Pastures, Walt Churchills Markets, Made in America Store, Grocery.com, Amazon.com, Americantuna.com, Bristol Farms, Lazy Acres, Frazier Farms, Earthbeam Natural Foods, Madein USA forever.com, Strictly USA, Gelsons, Arizona Specialty, Artisan Plate, Bay Park Fish Co, Clean Catch Fish Market, El Bagels, Feast, Fermentation Farm, Good on Ya Deli, Mitch's Seafood, Nugget Market, Pane Bianco, Plum Market, The Bread Head, Raven Hils Bagels, Uptown Provisions, New Seasons Markets, Natures Produce, and much more....

Is American Tuna fully cooked?

Yes, all American Tuna products are fully cooked during our careful canning process. The raw sashimi-grade tuna loins are sealed in the can and then undergo a precise thermal processing procedure that ensures complete cooking and food safety while preserving optimal flavor and nutritional value. This cooking method allows you to enjoy our tuna straight from the can with no additional preparation required.

Is American Tuna safe to eat while pregnant?

Yes, American Tuna is safe for consumption during pregnancy. Our rigorous independent testing consistently shows mercury levels significantly below regulatory thresholds, with the highest level ever measured at just 0.01 parts per million (ppm). For perspective, the USDA standard for regular consumption is 1.0 ppm—100 times higher than our maximum detected level. This exceptionally low mercury content makes American Tuna a nutritious protein option that pregnant women can enjoy with confidence while benefiting from the essential omega-3 fatty acids that support fetal development.

Still have questions?

We are here to help.

Distributed by American Tuna Inc www.americantunainc.com